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Refund & Return Policy

Refund & Return Policy

The following outlines the Dark Escapes Music shop (DEM) Refund and return policy with regards to products and services. Policies vary for physical products, for membership and subscription services, for digital object downloads, and for purchases of access to specific online resources.

DEM will not provide a refund in the following circumstances:

  • the purchase of digital objects (e.g. (e.g. MP3, eScore, eBook etc.); or
  • the delivery of physical items (i.e. the parcel) if ‘lost’ by Australia Post

DEM will provide a refund or replacement product in the following circumstances:

  • a product or service ordered by the Client is no longer available;
  • DEM cancels a product or service in part or in full;
  • the Client cancels an order for a product or service in part or in full providing that sufficient notice is given (before the item goes into production);
  • the price charged varies from the advertised price or the amount paid by the Client;
  • the person or organisation billed did not originate the charge as a result of fraudulent use of credit cards or other such circumstances;

If the order is ‘lost’ by Australia Post or a third party delivering company, both locally or internationally, DEM may supply a replacement item but DEM will not incur any additional delivery fees.

This policy is subject to any specific licence agreement or contract applicable to specific products and services. Please see below for further information.

Product or service no longer available

In the case that a product or service has been purchased and DEM is unable to supply that product or service due to the fact that it is no longer available, the Client may request a full refund.

Client cancels an order of a sales item

In the event that a Client cancels the purchase of material goods prior to dispatch, the Client is entitled to a full refund equal to the amount of the purchase.

In the event that a Client cancels the purchase after the item has been dispatched, the Client is entitled to a refund equal to the cost of the item only, and will incur the charges of the delivery and return of the item. The refund will be made upon the return of the product in an acceptable condition.

Price reductions

In the event that the cost of a product or service decreases prior to delivery, the client shall be entitled to a refund totaling the difference in costs.

In the event that a product or service is replaced by one at a lesser price prior to delivery, the client shall be entitled to a refund totaling the difference in costs.

Proof of purchase

A Client is required to provide proof of purchase for all products and/or services for which a refund it sought. Proof of purchase includes the order number for the purchase and may also include:

  • credit card details;
  • cheque details; or
  • the purchase order number.

Return Authorisation

In instances where the Client is returning goods to obtain a refund in accordance with the terms of this policy, the Client must first contact DEM to obtain a return authorisation.

  • A return authorisation does not guarantee the Client’s entitlement to a refund.
  • Goods must subsequently be received by DEM within seven days of a return authorisation being issued.
  • Costs incurred by the Client in returning the product to the DEM are the responsibility of the Client.

Form of Refunds

A refund will be applied to the same credit card or bank account used for direct transfer, that was used to place the order within ten business days.

Parcels lost by Australia Post or Third Party Courier

Unfortunately DEM cannot refund or replace deliveries that have been ‘lost’ by Australia Post or any third party delivery company, both local or international. Generally, we will try to supply a complimentary replacement item but you will be required to cover any additional delivery fees. If your delivery has been lost in transit, please contact our sales department to discuss your individual needs.

As we represent and pay royalties to all composers, we appreciate your understanding.

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Dark Escapes Music is an Australian owned company providing artists around the world with the opportunity to distribute and monetise their music globally.

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